Legal
Shipping & Delivery
Where we ship from, how long making takes, and who pays the duties.
Last updated 9 November 2026
- Seller
- PENDING
- BR number
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- Registered address
- PENDING
- Contact
- PENDING
- Jurisdiction
- Hong Kong SAR
1. Where your order ships from
Every piece is made and dispatched from Hong Kong SAR. Orders are sent with a tracked service; the tracking number is emailed when the parcel leaves the workshop.
2. Making time
Because each bracelet is knotted to your design, making takes 7–10 business days before dispatch. This is in addition to delivery time, and it applies to every market.
3. Delivery time after dispatch
Indicative transit times, excluding customs delays:
- Hong Kong: 1–2 business days.
- Asia-Pacific: 4–7 business days.
- United States, Canada: 6–10 business days.
- Europe, United Kingdom: 5–9 business days.
- Australia, New Zealand: 6–10 business days.
4. Duties and import taxes
Orders are shipped from Hong Kong and may be subject to import duty or tax charged by the destination country. These charges are the responsibility of the recipient and are not included in the price you pay us. The carrier will contact you if a payment is required before delivery.
5. If a parcel is lost or damaged
If tracking shows no movement for ten business days, or the parcel arrives damaged, write to us with the order number and photographs where relevant. We will open a claim with the carrier and either remake or refund the piece; you do not have to deal with the carrier yourself.