Terms of Service

These terms are between you and PENDING ("we", "us"), a business registered in Hong Kong SAR under business registration number PENDING, with its registered address at PENDING.

You can reach us about any order at PENDING.

Prices are shown in the currency of the market you selected (US dollars, euros, pounds sterling or Australian dollars) and are charged in that currency. The price you see at checkout is the price you pay; there is no separate handling fee.

EU, UK and Australian prices include VAT or GST where the law requires it. US prices exclude state and local sales tax, which is calculated at checkout.

We may change prices at any time, but a change never affects an order you have already placed.

Your order is an offer to buy. It is accepted, and a contract is formed, when we send the order confirmation email — not when the payment is authorised.

If we cannot make your piece (a stone is out of stock, or the design cannot be made to the size you chose), we will tell you before taking payment and refund any amount already authorised.

Every bracelet is made by hand to the design and wrist size you supply. Stones are natural, so colour, pattern and inclusions vary from bead to bead and from the photograph. Small differences in shade, and a variation of up to one millimetre in bead diameter, are normal and are not defects.

You are responsible for the text you ask us to engrave. We may refuse an order whose design or text is unlawful, offensive, or infringes someone else’s trade mark, and we will refund it in full.

Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.

Subject to that, our total liability for any order is limited to the amount you paid for it, and we are not liable for indirect or consequential loss.

These terms are governed by the laws of Hong Kong SAR, and the courts of Hong Kong SAR have exclusive jurisdiction over any dispute.